As pandemic-related budget cuts hit call centers, organizations are turning to chatbots like IBM's Watson to screen calls, reducing the need for human operators (Karen Hao / MIT Technology Review)

Heaven32 Comments
As pandemic-related budget cuts hit call centers, organizations are turning to chatbots like IBM's Watson to screen calls, reducing the need for human operators (Karen Hao / MIT Technology Review)

[ad_1]

As pandemic-related budget cuts hit call centers, organizations are turning to chatbots like IBM's Watson to screen calls, reducing the need for human operators (Karen Hao / MIT Technology Review)