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As pandemic-related budget cuts hit call centers, organizations are turning to chatbots like IBM's Watson to screen calls, reducing the need for human operators (Karen Hao / MIT Technology Review)

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As pandemic-related budget cuts hit call centers, organizations are turning to chatbots like IBM's Watson to screen calls, reducing the need for human operators (Karen Hao / MIT Technology Review)

[ad_1] As pandemic-related budget cuts hit call centers, organizations are turning to chatbots like IBM's Watson to screen calls, reducing the need for human operators (Karen Hao / MIT Technology Review) [ad_2]