The Telecommunications Regulatory Authority of India (TRAI) issued a public notice on Monday asking it to take all necessary precautions to join online conferencing platforms via audio calls after some consumers experienced "bill shocks" when 39; they joined online conference platforms, inadvertently dialing international numbers.
"TRAI has been informed that few consumers have experienced billing shocks when they join online conference platforms by inadvertently dialing international phone numbers. Considering that a large number of members of the public have used online conferencing platforms due to Continuous Blocking to check the spread of COVID-19, it is necessary to alert them to check the applicable charges for dialing said numbers / hotlines from said platform providers form / application ", indicates the TRAI notice.
"The incidents also came to the knowledge that the customer service centers of some of these service providers are premium numbers or international numbers. Obviously, members of the public who inadvertently use such services may have to pay higher charges applicable to premium rate or international numbers that would imply the application of ISD tariffs, "he added.
The regulator has urged people to carefully check the terms and conditions before using the numbering service provided by online conference platforms and the applicable cost to communicate with said customer service centers platform in terms of rates. for voice calls and other charges that may be applied by service providers.
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Therefore, all members of the public are encouraged to be cautious and familiar with the details of the conditions of use of online conference services, in particular the nature of the numbers at which calls should be made. voice to join the conference online and / or by contacting customer service and the details of the rate applicable for each of these services, "he said.